Shipping Policy

We currently ship to addresses within the United States only. We do not ship internationally, so international customs and duties do not apply.

Orders are processed within: 1-2 days. You'll receive an email when your order ships.

Estimated delivery: 7–9 business days after your order ships. Delivery times are estimates and are not guaranteed.

Free standard shipping on every order. Any shipping charge will always be shown at checkout before you pay.

When your order ships we email you a tracking link. You can also check order status from your account dashboard or the order status link in your confirmation email.

Carriers can be delayed by weather, high volume or other events outside our control. If your order hasn't moved for several days, contact us and we'll follow up with the carrier.

If tracking shows delivered but you can't find your package, check with neighbors and your building, then contact us at order@elv3n.com with your order number. We'll work with the carrier to investigate.

If your order arrives damaged, email us within Report within 3 days of delivery of delivery with your order number and photos of the package and items.

Please double-check your address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. If you notice an error, contact us immediately — we can only update an address before the order ships.

If a package is returned to us because it was undeliverable or refused, we'll contact you. Reshipping may require a new shipping charge where applicable.