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Returns & Refunds
Last updated: October 1, 2026
All sales are final
We do not accept returns or exchanges for change of mind, fit or preference. Please check the size guide on each product page before ordering.
What we will fix
We'll replace or refund items that are:
- Defective (for example a manufacturing fault)
- Damaged on arrival
- Different from what you ordered (wrong item, size or color)
How long you have
Report the problem within Report within 3 days of delivery of delivery.
Condition
Items should be unworn and unwashed (other than to discover the defect), with original tags and packaging where possible.
How to request
Email order@elv3n.com with your order number, a description of the issue and clear photos. We'll reply with next steps — please don't send items back without contacting us first.
Return shipping
For approved defective, damaged or incorrect items, we cover return shipping or may let you keep the item.
Refund processing
Approved refunds go back to your original payment method. Your bank may take several business days to show the credit. Membership XP earned on a refunded item may be reversed.
Lost return packages
Please use the return method we provide. We aren't responsible for returns sent without our instructions that are lost in transit.
Final sale & personalized items
Final sale and personalized items are covered only if defective, damaged or incorrect.